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  • BACKPACK CHRISTMAS SPECIAL:

    BUY ONE, GET ONE HALF PRICE* - SAVE NOW

  • FREE SHIPPING WITH GUARANTEED CHRISTMAS DELIVERY -

    MORE INFO

    GARANTEED DELIVERY FOR CHRISTMAS
    To receive your order before 24th December, place before:
    18th December 10h for Standard, and 19th December 10h for Express Delivery.
    There will be no deliveries on the 25th and 31st December 2018.
    Extended returns policy over the Christmas period:
    Returns are accepted up until 31 January 2019 inclusive, for all orders placed in December 2018.

Home > > Customer Service

CONTACT US

 

Need advice about a product ? Help completing your order or you just have a question about our brands or our stores ?

Contact us

 

*BY TELEPHONE :

Our friendly advisers are on hand and will be happy to help and answer your questions.

You can also place your order by phone

Call us:

+44 808 164 1405 (Call FREE)

 

Hours: (French local time)

Monday to Thursday: 9am 12:30pm / 2pm - 6pm*

Friday: 9am - 12.30pm / 2pm - 4.30pm *

 

Please note that Customer Service will be closed on the following public holidays:
• January 1st
• Easter Monday (April, 6th 2015)
• May 1st
• May 8th
• Ascension Day (May, 14th 2015)
• July 14th
• August 15th
• November 1st
• November 11th
• December 25th

 

 

*BY EMAIL :

The easiest way to contact us is via our form. We’ll get back to you within 24 hours* (on working days, Monday to Friday)

Contact us by email

 

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          Customer Service

          An adviser is available to help you. You can also place your order by phone, where we can advise you on the cut or size of your product.

          Monday to Thursday 8am 11:30am / 1pm - 5pm*
          Friday 8am – 11.30am / 1pm – 3.30pm *

          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.