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  • FLASH SALE

     

    Extra 15% off jumpers & cardigans

    *Offer valid on a selection of sale products marked "Flash Sale" until Sunday 24/01/2021 evening. Discount already applied on displayed prices. Offer valid exclusively online. Offer cannot be used in conjunction with any other offers.
  • SALE*

      -

     

    3 ITEMS = EXTRA 10% OFF ! -

    WOMEN

     -

    KIDS

    SALE

     

    3 sale items = Extra 10% off* *Offer valid on a selection of products marked with " Sale". Offer cannot be used in conjunction with any other offers. Other exclusions may apply.
  • FREE RETURN -

    YOU HAVE 90 DAYS TO CHANGE YOUR MIND - LEARN MORE

  • DELIVERIES POST BREXIT -

    MORE INFO HERE

    INFO

     

    Due to the new post Brexit trading rules, some additional requirements now have to be met to ensure that parcels can reach their final destination without custom clearance issues. We are experiencing some delays to our deliveries. Please know that our logistical teams are doing everything they can to deliver your order as quickly as possible.
Home > > Customer Service

Online Payment Methods

 

 

Payments are being processed by parent company Napali (registered in France with registration number B 331 377 036).

 

We offer the following payment methods to ensure that shopping with us is fast, secure and convenient:

• Visa

• Mastercard / Eurocard

• American Express

• Paypal

 

      

 

Payment by Credit Card

 

We guarantee that every purchase made on our site is completely secure thanks to SSL, an encryption technology system which masks and protects the data on your credit card.

Our online store only uses GlobalSign certified secure servers, which guarantees the highest standard of protection.

 

Payment via Paypal

 

You can select PayPal as your chosen method of payment when you checkout.

The PayPal login page, where you can complete the payment, will open automatically once you have confirmed your order information and clicked on SECURE CHECKOUT.

If you do not have a PayPal account, you can create one on the PayPal page login before completing your order.

 

 

Online Payment Security

 

To ensure security of payment our website is equipped with market leading security tools.

The management of our online transactions is controlled by ADYEN, a market leader in online payment solutions and mobile internet.

 

 

We use the control system of bank card 3DS (3D secure) which protects you from the misuse of your card by asking for a personal code via a direct call which will authorize the payment and access to your bank.

 

  

 

GlobalSign is used for encrypting all personal and financial data received via the website.

 

 

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          Customer Service

          An adviser is available to help you. Do not hesitate to contact us by filling in the contact.

          Monday to Thursday 8am – 11:30pm / 12:30pm – 5pm*
          Friday 8am – 11.30pm / 1pm – 3:15pm*


          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.